KavoDoxa Privacy Policy
Last Updated: June 3, 2026
Privacy Policy
This Privacy Notice for KavoDoxa LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website at kavodoxa.com or any website of ours that links to this Privacy Notice
Subscribe to a newsletter, fill out a form, enter information on our site, make a purchase, or engage with our customer support systems
Download and use our mobile application, including applications used to access dashboards, notifications, communications, or related services connected to our platform
Message us by text or other messaging apps
Engage with us in other related ways, including any marketing or events
Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.
1. WHAT INFORMATION DO WE COLLECT?
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you visit, use, purchase, or interact with our Services. By using our Services, you acknowledge the collection, use, processing, and sharing of data as described in this Privacy Policy.
Personal Information
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
phone numbers
email addresses
mailing addresses
billing addresses
Sensitive Information
Some information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.
Payment Data
We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Social Networking Data
If you choose to connect social networking platforms to our Services or interact with us through those platforms, we may receive limited account or profile information made available through the platform, such as your name, username, profile image, contact information, publicly available profile information, or message content, as authorized by you or the connected platform. This information may be used to support messaging, automation, customer communication workflows, notifications, and related business functions. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To respond to user inquiries and offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To provide relevant promotional communications. We may process your information to support advertising, promotions, lead generation, marketing campaigns, or information about our Services that may be of interest to you.
To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share limited personal information with trusted service providers only as needed to operate our business, provide Services, or comply with legal obligations, so long as those parties agree to keep this information confidential.
Your information allows us to offer you certain products and services, to fulfill our obligations to you, to customize your interaction with our services, and to allow us to suggest other services we think may interest you. We may need to share your personal information in the following situations:
Payment processors (Stripe) - Solely for the purpose of processing your payments
Email service providers - Solely for sending communications you have opted into
SMS message aggregators and providers - Solely for delivering text messages you have opted into receiving
CRM providers (Springboard/Go High Level) - For client relationship management, including scheduling and messaging
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the Text Message services.
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and store certain information when you interact with our Services.
We may use cookies, pixels, analytics tools, and similar tracking technologies to support website functionality, improve user experience, analyze traffic and interactions, maintain security, remember preferences, and support communications, advertising, lead generation, and marketing activities related to our Services. Third-party service providers and advertising platforms may also use these technologies to help us measure advertising performance, manage campaigns, deliver relevant advertisements, support lead generation activities, or improve our Services. To the extent these online tracking technologies are deemed to be a "sale," "sharing," or "targeted advertising," under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?" You can typically control or disable certain cookies through your browser settings; however, doing so may affect the functionality of some parts of our Services.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable organizational and technical security measures designed to protect the security of any personal information we process. We use recognized secure payment systems and generally accepted standards of security to protect against personal data loss or misuse. However, no method of data transmission can be guaranteed against interception or misuse by unauthorized parties. By consenting to this Privacy Policy, you acknowledge that your personal data may be available via the internet. We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.
7. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at [email protected].
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You have rights with respect to your personal data.
You have rights under certain US state data protection laws, as outlined below. Depending on your state of residence, applicable privacy laws may provide you with specific rights regarding your personal information. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data, and we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Your rights include:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to withdraw or change consent of our use of your personal data
Categories of Personal Information We Collect
The list below shows the categories of personal information we have collected, along with illustrative examples. The examples are provided for clarity and do not mean that we collect every type of information listed in each category from every user. For more information about the personal information we collect, please refer to the section "WHAT INFORMATION DO WE COLLECT?" (1)
Category Examples and Collected Status
A. Identifiers: Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name — YES
B. Personal information as defined in the California Customer Records statute: Name, contact information, education, employment, employment history, and financial information — YES
C. Protected classification characteristics under state or federal law: Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data — NO
D. Commercial information: Transaction information, purchase history, financial details, and payment information — YES
E. Biometric information: Fingerprints and voiceprints — NO
F. Internet or other similar network activity: Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements — LIMITED
G. Geolocation data: Device location — NO
H. Audio, electronic, sensory, or similar information: Images and audio, video or call recordings created in connection with our business activities — LIMITED
I. Professional or employment-related information: Business contact details, job title, company information, work history, professional qualifications, or information provided in connection with our Services or employment opportunities — LIMITED
J. Education information: Student records and directory information — NO
K. Inferences drawn from collected personal information: Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics — NO
L. Sensitive personal information — NO
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
We will use and retain the collected personal information as needed to provide the Services or for:
Category A - As long as the user has an account with us.
Category B - As long as the user has an account with us.
Category D - As long as the user has an account with us.
Certain LIMITED categories may be retained temporarily as necessary to support communications, security, analytics, legal compliance, or business operations.
How to Exercise Your Rights To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at [email protected] or using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Withdrawing your consent: You have the right to withdraw your consent to our use of your information. You can withdraw your consent at any time by contacting us by emailing us at [email protected] or using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing, promotional, and SMS communications: You can unsubscribe from our marketing, promotional, and SMS communications at any time by clicking the unsubscribe link in the emails that we send, replying “STOP” or “OUT” to SMS messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. If you opt out of SMS messages, you will no longer receive SMS messages from KavoDoxa unless you opt back in. However, we may still communicate with you through non-SMS methods or as otherwise permitted by law; for example, to respond to service requests, provide support, or send service-related communications necessary to provide the services to you.
No Data Sharing: Text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. If you have questions or comments about your privacy rights, you may email us at [email protected].
Request Verification Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" Law California Civil Code Section 1798.83, also known as the "Shine The Light“ law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?"
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice. California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.
10. SMS/TEXT MESSAGES
If you have opted in to receive SMS/text messages from us, we are committed to protecting your privacy regarding these communications.
How We Use Your Phone Number
If you provide your phone number to KavoDoxa LLC, you may receive SMS/text messages related to your relationship with us. These messages may include:
Responses to website inquiries
Appointment confirmations and reminders
Requested follow-up communications
Customer support communications
Service updates and notifications
Account or billing-related information
Occasional promotional or marketing messages
How You Opt In
You may opt in to receive SMS/text messages by:
Submitting your phone number through our website forms
Signing up for services
Requesting information or support
Providing consent through other business interactions
By opting in, you consent to receive SMS/text messages from us.
Message Frequency
Message frequency may vary based on your interaction with our Services, appointments, account activity, and communication preferences. Message and data rates from your cellular provider may apply.
Opting Out
You can opt out of receiving text messages at any time.
To stop receiving messages, reply STOP or OUT to any text message.
For assistance, reply HELP or contact us at [email protected].
Data & Privacy
We respect your privacy. Your phone number will not be sold or shared with third parties for their marketing purposes.
We may use third-party service providers to send SMS messages on our behalf, but only to support our business operations.
11. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:
KavoDoxa LLC
1249 Chapin Road #101
Chapin, SC 29036
(United States)
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